After you submit your order, 3 business days (or less) is all it takes for your order to be pulled from our shelves, packed securely into a box, and handed off to a mail carrier on its way to you.

Once your order has been produced, packaged, and shipped, you’ll get a confirmation email with a tracking number that will follow every movement of that package within the US. Other countries may have full tracking as well, and you can see which ones on a list below..

 

USA Shipping

  • Standard Shipping (estimated 10-15 business days) – FREE
  • Expedited Shipping (estimated 5-7 business days) – Starts at $21.99 (varies by product, destination, and quantity)

 

Sales Tax
Orders shipping to California, Nevada and Minnesota are subject to sales tax.

APO/FPO/DPO Addresses
Right now we do not support service of shipping to APO/FPO/DPO address.

PO Boxes
Shipments to Post Office boxes can only be sent via Standard Shipping Service and are not eligible for Expedited Shipping Service.

International Shipping

  • Standard Shipping (estimated 10-25 business days) – $7.99
  • Expedited Shipping (estimated 7-9 business days) – Starts at $21.99 (varies by product, destination, and quantity)

PO Boxes
Shipments to Post Office boxes can only be sent via international standard shipping and are not eligible for Expedited Shipping.

 

Will you ship to my country?
We ship worldwide except to the following countries:
Cuba, Iran, North Korea, Myanmar/Burma, Sudan, Syria, Liberia, Libya, Somalia, Yemen, Ukraine
If your country is listed above, we appreciate your interest in AUTENS, and we apologize for any inconvenience caused.

Taxes, duties, and customs fees
The recipient is responsible for all duties, taxes and Customs fees. These may be collected upon delivery and are not included in the item price or shipping charges. We are not able to mark orders as gifts. Please contact your local Customs office for an estimate of these fees.

 

Tracking for international orders sent via standard shipping

If your order is shipped to one of the following countries, you’ll receive tracking updates all the way to final delivery. If your country is not listed below, tracking will be available from departure through entry to the destination country. You may be able to continue tracking your package through your local postal office’s tracking service.

Australia, Belgium, Canada, China, Croatia, Denmark, Estonia, Finland, France, Germany, Gibraltar, Great Britain, Hungary, Ireland, Israel, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, New Zealand, Portugal, Singapore, Spain, Sweden

Wholesale Shipping

  • Standard Shipping (estimated 2-6 weeks) – FREE
  • Expedited Shipping (estimated 2-3 weeks) – Starts at $21.99 (varies by product, destination, and quantity)

 

 

Taxes, duties, and customs fees
The recipient is responsible for all duties, taxes and Customs fees. These may be collected upon delivery and are not included in the item price or shipping charges. Please contact your local Customs office for an estimate of these fees.

Chinese Holidays Reminder

During week-long Chinese holidays, Chinese National Day (October 1) and Chinese New Year (February 4, 2019), services from certain factories and carriers may be affected, meaning that deliveries for order placed around these holidays may be delayed 5-7 days.

Have a Question?

If there is anything we can help, please feel free to contact us at service@autensdirect.com and we’d be happy to help.

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